Shipping policy

Last updated: 19 September 2026

Where we ship

We currently ship to Switzerland, to nine EU countries (Germany, Austria, France, Italy, the Netherlands, Spain, Portugal, Denmark and Sweden) and to the United States. Swiss and EU orders are dispatched from our warehouse in Adligenswil, Switzerland. US orders are dispatched from our fulfilment centre in the United States.

Processing time

Switzerland: orders placed before 16:00 (CET) on a working day are dispatched the same day. Orders placed after 16:00, at weekends or on Swiss public holidays are dispatched the next working day.

EU countries: orders are usually dispatched within two working days.

United States: orders are usually dispatched within one working day.

Switzerland

  • Carrier: Swiss Post
  • Delivery: usually the next working day after dispatch
  • Cost: CHF 5.00 — free on orders over CHF 50

EU countries

Germany, Austria, France, Italy, the Netherlands, Spain, Portugal, Denmark and Sweden. We cannot deliver to the Canary Islands, Ceuta, Melilla or Livigno, which have their own customs and tax rules.

  • Carrier: Swiss Post, delivered by your national post, with tracking
  • Delivery: usually 5 to 8 working days after dispatch
  • Cost: a flat rate of EUR 19 per order
  • Import duties and taxes: included. We pay the customs duty and the import VAT for you, so there is nothing to pay on delivery. If anyone ever asks you for money at the door, please contact us before you pay.

United States

  • Dispatched from: our fulfilment centre in the United States
  • Delivery: usually 1–2 working days after dispatch
  • Cost: a flat rate of about USD 5 — free on orders over USD 50
  • Import duties and taxes: none. Your order ships domestically within the United States, so there is nothing to pay on delivery.

Tracking

You will receive a tracking link by email as soon as your parcel is dispatched. Please allow up to 24 hours for the first scan to appear.

Undeliverable or refused parcels

If a parcel is refused or cannot be delivered and is returned to us, we refund the order minus any shipping and return costs actually incurred.

Damaged or missing parcels

If your parcel arrives damaged, or has not arrived within the expected delivery window, contact us via our contact form and we will sort it out.

Questions

SafeTails GmbH, Platz 10, 6039 Root D4, Switzerland · contact form