FAQs

Still have questions?

Contact Us

We include three soft silicone bands (S/M/L), so you can find the right length for your cat. For very small or very large cats, please confirm their neck circumference falls within our supported range: 7.4–11.4 in (18.8–29 cm) before ordering.

Each collar is made up of multiple parts: two soft silicone bands, a breakaway buckle, an ID tag hook and a closing pin. If you purchase two or more collars, you can mix and match these parts to create a totally personalized look for your cat!

Definitely. Every indoor cat should wear ID. It only takes a moment’s oversight for your kitty to slip outdoors, and with an ID tag on the collar, whoever finds your cat can reach you.

AirTag tracking works best in urban areas where there are nearby Apple devices. AirTags use Bluetooth and Apple’s Find My network, so the more devices around, the more frequent and precise the location updates. In sparsely populated or remote areas, updates can be less frequent because there are fewer devices to relay the signal. (Requires an iPhone or other Apple device using Find My.)

We believe, and so do many veterinarians, that any cat who can tolerate a collar should wear one. However, it’s important to acknowledge that a small percentage of cats simply won’t accept wearing any collar.

If your cat won’t accept the collar, or you’re not happy for any other reason, you can return it within 30 days, even after trying it on.

For outdoor cats, we recommend letting them wear the collar indoors under supervision at first. This way, you can observe how your cat reacts and still make use of the return option if they scratch it off.