Refund policy

Last updated: 19 September 2026

We want you and your cat to be completely happy with SafeTails. That's why every order comes with a 30-day return guarantee, no ifs or buts. It applies to every customer, in every country we deliver to.

30-day satisfaction guarantee

If your cat won't accept the collar, or you're not satisfied for any other reason, you can return the item within 30 days of receipt. Because some cats never get used to a collar, returns are possible even after trying it on.

Tip: let your cat wear the collar indoors under supervision at first. That way you can see how they react and still use the guarantee if needed.

How to return

1. Contact us via our contact form with your order number and the reason for the return.
2. We'll send you the return address and instructions.
3. Pack the item securely and send it to the address provided.

Refunds

Once we've received and checked your return, we'll refund the purchase amount to your original payment method within 14 days. We'll email you to confirm receipt and processing.

Return shipping costs

You, as the customer, cover the cost of return shipping, unless the item is faulty or we made a mistake (for example the wrong or a damaged item). In that case we cover the return shipping.

Damaged or incorrect items

If your order arrived damaged or you received the wrong item, please contact us within 14 days via our contact form and we'll find a quick solution, either a replacement or a refund.

Your statutory rights

We grant this 30-day return right voluntarily, on top of the rights the law gives you. If you live in the European Union, your statutory right to withdraw from an online purchase within 14 days and your rights in case of a defect remain unaffected.

Contact

SafeTails GmbH · Platz 10, 6039 Root D4, Switzerland · Contact form